A condo board in St. John’s reached out to us earlier this year, and their first words were:

Sep 15

The Call We Got

“We’re drowning. Every meeting turns into an argument about money, and no one wants to deal with the maintenance calls anymore.”

This wasn’t unusual. Managing a condo building sounds straightforward—collect fees, pay bills, keep the place clean—but in reality, it’s like running a small business. And without the right systems in place, it can spiral quickly.

Step 1: Untangling the Finances

When we looked at their books, we found late fee payments, unclear expense records, and no reserve fund plan. We put in a system that gave the board monthly financial reports that were easy to read at a glance. Suddenly, they could stop arguing and start planning.

Step 2: Handling the Headaches

The same board told us that maintenance calls were the biggest source of stress. Leaky roofs, broken lobby doors, snow clearing disputes—it all fell on a handful of volunteers.

We stepped in as the point of contact for tenants and vendors. Instead of the board scrambling, they got simple monthly updates: what was fixed, what it cost, and what was coming up next.

Step 3: Building Trust with Residents

We set up a communication system for residents so they knew where to bring complaints—and more importantly, they knew they’d be heard. Within a few months, satisfaction improved, and tenant turnover dropped.

The Result

By the time we attended their 6-month check-in, one of the board members laughed and said:

“I almost enjoy condo meetings now. We’re not fighting—we’re actually planning for the future.”

Why This Matters

This is what condo and commercial property management really looks like. It’s not glamorous. Most of it happens quietly, behind the scenes. But it transforms buildings from stress factories into well-oiled machines.

If you’re part of a condo board or own a commercial building, ask yourself: